Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Milvou! The terms “we,” “us” and “our” refer to Milvou. Milvou operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Milvou is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://milvou.com/policies/privacy-policy

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.

You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ depending on your screen, device settings and configuration.

We do not warrant that the appearance or quality of any product will be exactly the same as depicted on your screen.

Sizing information is provided as a guide. Please review the size guide provided on each applicable product page before ordering.

All product descriptions are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

Milvou reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Milvou confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests after an order has been accepted or shipped.

If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided when the order was placed.

Your purchases are subject to our Refund Policy, available at:

https://milvou.com/policies/refund-policy

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and will appear in your order confirmation.

Unless otherwise stated, prices do not include applicable taxes or other charges that may apply.

Milvou currently offers free standard shipping within the United States as described in our Shipping Policy.

We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price due to a typographical, technical or system error.

If an order is cancelled for this reason, you will receive a full refund.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, payment information and expiration dates, so that we can complete transactions and contact you as needed.

You represent and warrant that:

  1. The payment information you provide is accurate and complete.

  2. You are authorized to use the selected payment method.

  3. Charges incurred by you will be honored by your payment provider.

  4. You will pay all charges incurred at the prices shown at checkout, including applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed.

Orders are generally processed within 1–3 business days.

Estimated delivery is generally 7–15 business days after the order ships unless otherwise stated on the applicable product page.

We are not responsible for delays caused by shipping carriers, severe weather, customs, incorrect customer information or events outside our reasonable control.

Items from the same order may be shipped separately and arrive at different times.

Tracking information will be provided when available.

Please review our Shipping Policy for complete details regarding shipping and delivery.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio and the design, selection and arrangement thereof, are owned by Milvou, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright or other intellectual property of Milvou, Shopify or any third party.

Milvou’s name, logos, product names, designs and slogans are trademarks or intellectual property of Milvou or its licensors.

You must not use such trademarks without prior written permission.

Shopify’s trademarks remain the property of Shopify.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools or services offered by third parties as part of the Services.

We do not monitor or control these third-party tools.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations or conditions of any kind.

Any use of optional third-party tools is entirely at your own risk and discretion.

You should ensure that you understand and agree to the terms of the applicable third-party provider before using such tools.

We may also introduce new features, tools or resources through the Services. Such features will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials or links to websites operated by third parties.

We are not responsible for examining or evaluating the accuracy, content, security or practices of third-party websites.

If you leave our Services to access third-party materials or websites, you do so at your own risk.

Milvou is not responsible for harm or damages resulting from purchases, services, resources or content obtained through third-party websites.

Please review the policies and practices of third parties before entering into transactions with them.

Questions or complaints regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Milvou is powered by Shopify, which enables us to provide the Services to you.

However, any purchases you make from our store are made directly with Milvou.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Milvou, including injury, damage or loss resulting from purchased products.

You expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to purchases and transactions with Milvou to the fullest extent permitted by law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy:

https://milvou.com/policies/privacy-policy

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read the applicable privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes certain information related to your access to and use of the Services in order to operate and improve its services.

Information you submit may be transmitted to Shopify and third parties involved in providing our Services.

Please review our Privacy Policy for additional information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant Milvou a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for purposes related to operating, improving and promoting the Services.

You represent and warrant that:

  1. You own or have the necessary rights to submit the Feedback.

  2. You have disclosed any compensation or incentives associated with the Feedback.

  3. Your Feedback does not violate these Terms or the rights of another person.

We are under no obligation to keep Feedback confidential, compensate you for Feedback or respond to Feedback.

We may monitor, edit or remove Feedback that we determine violates applicable law, intellectual property rights or these Terms.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate at any time, including after an order has been submitted.

If we cancel an order after payment has been processed, we will issue an applicable refund.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services:

  • For unlawful or malicious purposes.

  • To violate federal, state, local or international laws or regulations.

  • To infringe intellectual property rights.

  • To harass, abuse, threaten, defame or harm another person.

  • To transmit false or misleading information.

  • To send spam, phishing messages or other unauthorized solicitations.

  • To impersonate another person or entity.

  • To upload viruses, malware or malicious code.

  • To collect personal information about others without authorization.

  • To interfere with or circumvent the security or functionality of the Services.

  • To reproduce, resell or exploit any portion of the Services without authorization.

We reserve the right to suspend or terminate access to the Services if we determine that you have violated these Terms.

SECTION 14 - AUTOMATED AGENTS

If automated software, AI agents or other autonomous or semi-autonomous systems access or interact with our Services, they must operate lawfully, transparently and in compliance with any technical or access restrictions we implement.

Automated systems must not conceal their identity, bypass access controls, circumvent CAPTCHAs or other security measures, or interfere with the normal operation of the Services.

We reserve the right to restrict or prohibit automated access at any time.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any portion thereof, in our sole discretion if you violate these Terms or applicable law.

You remain responsible for amounts properly due up to the date of termination.

Provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, liability, indemnification, governing law and privacy.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational purposes.

We do not warrant the accuracy, completeness or usefulness of all information presented.

Except as otherwise required by law or expressly stated by Milvou, the Services and products offered through the Services are provided “as is” and “as available.”

To the fullest extent permitted by applicable law, we disclaim implied warranties including merchantability, fitness for a particular purpose, durability, title and non-infringement.

Some jurisdictions do not permit certain warranty exclusions, so some of the above limitations may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Milvou and its affiliates, employees, contractors, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data or replacement costs.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Milvou, Shopify and our respective affiliates, employees, contractors, agents, licensors and service providers from claims, losses, damages or liabilities arising from:

  1. Your violation of these Terms.

  2. Your violation of applicable law.

  3. Your violation of the rights of another person.

  4. Your misuse of the Services.

We will notify you of applicable claims and may control the defense and settlement of such claims to the extent permitted by law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms, together with policies and operating rules posted on our website, constitute the entire agreement between you and Milvou regarding your use of the Services.

They supersede prior or contemporaneous agreements or communications concerning the Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without prior written consent from Milvou.

Milvou may transfer or assign these Terms and its rights and obligations as permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

To the extent permitted by law, any legal proceedings relating to these Terms or the Services will be brought in the appropriate state or federal courts located in Florida.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Milvou

15435 SW 75th Circle Ln
Miami, FL 33193
United States

Email: support@milvou.com
Phone: 469-720-6877

Business hours:
Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.