Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start a return

To start a return, contact us at support@milvou.com and include your order number and the item(s) you would like to return.

Please note that approved returns will need to be sent to:

Milvou
15435 SW 75th Circle Ln
Miami, FL 33193
United States

Once your return request is approved, we’ll send you instructions on how and where to send your package.

Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us with any return questions at support@milvou.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

Email us at support@milvou.com with your order number and photos of the issue so we can evaluate it and make it right.

If your item arrived damaged, defective, or incorrect, we will cover the cost of resolving the issue. Depending on the situation, we may offer a replacement or a full refund.

Exceptions / non-returnable items

For hygiene reasons, certain items cannot be returned, including:

• Grip socks

• Underwear-style items

• Items marked as Final Sale

These items may still be eligible for a replacement or refund if they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

Please contact us at support@milvou.com if you have questions about whether a specific item is eligible for return.

Sale items

Items marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Regular promotional or discounted items may still be eligible for return unless they are specifically marked as Final Sale.

Exchanges

Need a different size or style?

The fastest way to get what you want is to return the original item. Once your return is accepted, place a separate order for the new size, color, or style.

Return shipping

If your item arrived damaged, defective, or incorrect, Milvou will cover the applicable return or replacement costs.

For returns due to size, fit, color, style, or change of mind, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as Milvou cannot issue a refund for return packages that are lost before reaching us.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 5–7 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges, if any, are non-refundable.

If more than 10 business days have passed since your refund was approved and you have not received it, please first contact your bank or credit card provider.

If you still need assistance, contact us at support@milvou.com.