Shipping Policy

Free U.S. Shipping

Every Milvou order ships free within the United States, with tracking included.

Processing Time

Orders are processed within 1–3 business days, Monday through Friday, excluding U.S. holidays.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Delivery Time

Estimated delivery is 7–15 business days after your order ships.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, peak periods, or other circumstances outside our control.

Where available, an estimated delivery window may also be shown on the product page or during checkout.

Multiple Items

Items from the same order may ship separately and arrive on different days.

If your order is shipped in multiple packages, you may receive separate tracking information for each package.

Where We Ship

Milvou currently ships to all 50 U.S. states.

At this time, we do not ship:

• Outside the United States

• To P.O. boxes

• To APO/FPO addresses

Tracking

Once your order ships, you will receive tracking information by email.

Please note that tracking may take 2–5 business days to begin showing movement after your tracking number is created.

If your tracking information has not updated after 7 business days, contact us at support@milvou.com and we will look into it for you.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot find it, please first:

1. Check around your property and any safe delivery locations.

2. Check with household members or neighbors.

3. Contact your local carrier or post office.

If you still cannot locate your package, contact us at support@milvou.com within 7 days of the delivery date shown in tracking.

We will help you investigate the shipment and, when appropriate, assist with a carrier claim.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error, contact us immediately at support@milvou.com.

We can only update a shipping address before the order has been processed or shipped.

Once a package has shipped, we cannot guarantee that the address can be changed or that the package can be redirected.

Milvou is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Shipping Delays

Delivery times are estimates only and are not guaranteed.

Milvou is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, transportation disruptions, customs processing, or other events outside our reasonable control.

We will always do our best to assist if your shipment is significantly delayed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us at support@milvou.com as soon as possible.

Please include your order number and clear photos of the issue so we can evaluate it and make it right.

For more information, please review our Refund Policy.

Contact

If you have any questions about shipping or your order, contact us at:

Milvou
15435 SW 75th Circle Ln
Miami, FL 33193
United States

Email: support@milvou.com
Phone: 469-720-6877

Business hours:
Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.